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You can request to cancel your order if you see the option on the order in your Purchase History. If we can cancel the order, you’ll receive an email confirmation.

Your orders

If you can't edit or cancel your order, most items are returnable. Review our return policy.

Cancel an order

Use these steps to check if an item or order can be canceled:

1. Select Account.
2. Select Purchase History.
3. Locate the order you want to cancel.
4. Scroll to the bottom and select Request Cancellation, if available.

If you can't cancel the order, learn about our return policy or start a return in your account once you receive the item.

Edit an order

You can make changes to a pickup or delivery order when it’s still in the processing stage. Here’s how:

1. Select Account.
2. Select Purchase History.
3. Select Edit items.

You can make the following changes:

• Add or remove items
• Increase or decrease quantities
• Allow or disallow substitutions
• Reschedule your timeslot
• Choose a different store location

Changes could take the order total over or under the $35 threshold. We charge a fee for orders under $35 and remove the fee in the event the order total exceeds $35.

If there's a delay in your scheduled delivery, you may get a text message or push notification inviting you to change your delivery order to a pickup order. You can choose a pickup time slot within the next 24 hours. If you pick up your order, we'll refund your delivery fees and tip.